Data 
Protection
Complaints
Procedure

Annette Rainbow is committed to protecting the privacy and confidentiality of clients and website users and to handling personal information in accordance with applicable data protection legislation. If you have concerns about how your personal information has been collected, stored, used, shared or managed, you are encouraged to raise these concerns directly with Annette Rainbow in the first instance. Concerns may relate to: • The information held about you. • The accuracy of your personal information. • How your information has been used. • The security of your personal information. • Access to your records. • Any other data protection matter. To raise a concern, please contact: Annette Rainbow Email: rainbowannette@gmail.com Telephone: 07790813986 Postal Address: 15 Charterville Close Minster Lovell OX29 0SL Upon receiving a data protection concern or complaint: • The concern will be acknowledged within 30 days. • The matter will be reviewed and investigated as appropriate. • A response will be provided as soon as reasonably practicable. • Where necessary, steps will be taken to correct errors or improve procedures. If you remain dissatisfied after receiving a response, you have the right to contact the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters. Information Commissioner’s Office Website: https://ico.org.uk Telephone: 0303 123 1113 This procedure is intended to ensure that concerns are handled fairly, respectfully and promptly.